"We have implemented the TAKE CHARGE
SUPERVISORY TRAINING SYSTEM at all
seven of our mines. We are excited about it because
it uses our front line supervisors and hourly
employees to focus on mechanical and operational
delays. We targeted a 10% to 15% performance gain
and we are getting it already."
President - Surface & Underground Coal Mines
"Throughout our company, TAKE CHARGE
is the process that equips mine management with the
knowledge and skills to identify ROOT CAUSES of
performance losses. TCT then establishes
accountability for the development and
implementation of specific actions to reduce or
eliminate performance losses."
President - Three Underground Mines
"I can tell you that TAKE CHARGE helped
our mine tremendously. It identified many areas
where the mine could improve from a productivity
V.P. Operations - Large Surface Mine
"TAKE CHARGE SUPERVISORY TRAINING is a tool that allows
managers to focus on problems that ordinarily would
be lost in the day-to-day shuffle."
General Manager - Company Operations with
Underground and Surface Mines
"Simply said, it's The Endless Pursuit of Why."
V.P. Technical Services - Coal Company
"You can't fix problems unless you REALLY look at
them. TAKE CHARGE is a tool that identifies
the root cause of problems."
General Manager - Underground Mine
"TAKE CHARGE SUPERVISORY TRAINING is so effective in improving performance, we
implemented it, not only in all our mines, but also
in our corporate headquarters."
V.P. of Operations - Coal Holding Company
"We were suffering from problems facing many
mining companies... difficult conditions and
maintenance problems. There was a serious rift
between front-line supervisors and upper management
because of little or no communication between
management levels. Within seven months after
implementing TAKE CHARGE our productivity increased 21%.
Also, our federal and state violations have
decreased and our safety record has improved."
Superintendent - Eastern Mine Operation
"We saw the results within sixty days and within
8 months, our productivity increased 28%."
Division Manager - Southern WV Mine
"In the past we have not done a very good job of
capturing associated costs related to operational
and mechanical delays. I can tell you that TAKE
CHARGE has allowed us to accomplish that --
quantifying the results was staggering."
General Manager - Western Surface Mine
"By far the best approach I've ever seen for
improving performance in a mining operation."
President - Surface Mine
"This is by far the best conference I have ever
attended -- it's not b.s. like most other
Vice President Operations - Materials Company
"A.C.T. provides the vehicle and the needed tools
to achieve performance gains. Other programs we've
looked at are all training and rhetoric."
General Manager - Underground Coal Operations
"I can't believe it. Finally we have a process
that focuses on the mining industry. I hope our
competition doesn't know about this."
Vice President of Operations - Underground Mine
"We've examined numerous Productivity Improvement
approaches and this is by far the best we've seen."
Human Resources Manager - Surface Mine