TAKE CHARGE Supervisory Training System
 
Accountability Checkpoint Technique
True Cause Tracking
World Class Safety
 
 
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THE CONCEPT OF MANAGEMENT

The Who & What

  • Our mine management team
  • What are our short and long term objectives and goals
  • The key management functions of all supervisors
  • Our specific responsibilities
  • What is authority?
  • How to use delegation as a motivator
  • An introduction to accountability and its relationship to performance management
EFFECTIVE PLANNING SKILLS
  • Test your planning skills - A Case problem
  • Planning tools for mining supervisors
  • Types of planning and scheduling
  • The six step planning process
  • How to communicate and implement your plans
  • Mine specific planning case study
  • Exercise -- Each supervisor will identify the various types of planning that he or she must do and examine their planning effectiveness
PROBLEM IDENTIFICATION & ANALYSIS
  • Definition of a problem
  • Deviations and variances
  • What is the difference between a problem and an issue
  • The carte blanche approach to problem identification
  • The problem validation exercise
  • How to determine and quantify the actual performance loss(es) caused by problems
  • Prioritization by loss -- the 3 to 5 biggest opportunities to improve performance in my responsibility area and at our mine
  • Problem analysis and breakdown -- the 10-1 ratio exercise
  • Exercise -- Each participant will identify three potential problems (variances) in his or her area of responsibility
DECISION-MAKING SKILLS
  • The six types of actions used to address problems.
  • Obstacles to effective decision making.
  • The seven step decision-making process -- A scientific approach for choosing the best course of action to address a problem
  • Application of the seven step process to our mine specific problems identified and prioritized in the Problem Identification module.
  • Individual follow-up on all decisions made and actions committed to by each supervisor. This follow-up will involve general foremen, superintendents, mine managers and the course administrator.
  • Exercise -- Each participant will apply the decision-making skills to address identified problems.
MOTIVATING PEOPLE & PERFORMANCE
  • The illusive panacea
  • The effect of needs and wants on behavior
  • Is money the most powerful motivator
  • Motivating miners with today's social value related to work ethics and performance
  • Supervisor specific motivational case problem -- each participant will anonymously select an engaged and a disengaged employee in his or her work group for a discussion and the development of a positive action plan. One-on-one follow-up on the part of the course administrator and appropriate mine management personnel will enhance this exercise.
WORLD CLASS SAFETY STANDARDS & PRACTICES
  • What does world class mean?
  • Traditional and modern safety values
  • How to achieve results based on accountability
  • Reducing citations and accidents through effective work place examinations
  • The safety profile index survey. This survey takes the "safety temperature" of the mine and identifies opportunities to improve safety performance.
HOW TO DEVELOP & CONDUCT HIGHLY EFFECTIVE SAFETY MEETINGS
  • The four types of safety meetings
  • The importance of safety meetings
  • The five stages of an effective safety meeting
  • Using the questioning technique to enhance meeting effectiveness
  • Selling the message
  • Safety meeting resources -- how and where to find them
  • Practice safety meetings will be developed and conducted. Each meeting will be critiqued by all participants.
ADDRESSING UNACCEPTABLE PERFORMANCE
  • The different types of unacceptable performance issues
  • Attitudes versus performance
  • What does engagement really mean?
  • How to deal with disengaged and actively disengaged employees
  • Engaging your crew to help you address performance problems
  • The five step process for correcting performance problems
  • Practice case studies
ENHANCING YOUR TRAINING SKILLS
  • What is training? Education?
  • What is the learning process?
  • Retention and application
  • Traditional vs. modern training techniques
  • Establishi8ng training goals and benchmarks
  • Class project -- the development of a mine specific training plan for implementation by participants
EFFECTIVE COMMUNICATION SKILLS
  • Exercise -- a test of your verbal communication skills
  • What types of communication occur in our organization?
  • Communication breakdowns and barriers
  • Written communication -- a lost art
  • The importance of effectively completing required reports
  • Listening and feedback skills
  • Assignment -- Develop a list of communication issues and problems at our mine that we can correct
CONTROLLING COSTS
  • The actual cost of supplies, materials and parts
  • The cost of labor
  • How does rework affect your costs
  • THE VALUE OF ONE MINUTE
  • The cost of accidents and citations
  • Cost reduction tools
  • Cost saving cases and examples
  • Cost savings project -- Each supervisor will be required to identify and develop a cost savings idea in his or her area of responsibility
SUPERVISORY LEADERSHIP
  • A leadership test
  • What style of leader are you?
  • How to recognize and develop your leadership strengths
  • Patterns of leadership
  • How to capitalize on the leadership traits of your workers
  • Leadership case studies
  • Exercise -- Each supervisor will be required to assess the leadership abilities of selected workers and develop a plan to utilize these traits
 
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