OUTLINE OF TAKE CHARGE MODULES
THE CONCEPT OF MANAGEMENT
The Who & What
- Our mine management team
- What are our short and long term objectives
and goals
- The key management functions of all
supervisors
- Our specific responsibilities
- What is authority?
- How to use delegation as a motivator
- An introduction to accountability and its
relationship to performance management
EFFECTIVE PLANNING SKILLS
- Test your planning skills - A Case problem
- Planning tools for mining supervisors
- Types of planning and scheduling
- The six step planning process
- How to communicate and implement your plans
- Mine specific planning case study
- Exercise -- Each supervisor will identify
the various types of planning that he or she
must do and examine their planning effectiveness
PROBLEM IDENTIFICATION & ANALYSIS
- Definition of a problem
- Deviations and variances
- What is the difference between a problem and
an issue
- The carte blanche approach to problem
identification
- The problem validation exercise
- How to determine and quantify the actual
performance loss(es) caused by problems
- Prioritization by loss -- the 3 to 5 biggest
opportunities to improve performance in my
responsibility area and at our mine
- Problem analysis and breakdown -- the 10-1
ratio exercise
- Exercise -- Each participant will identify
three potential problems (variances) in his or
her area of responsibility
DECISION-MAKING SKILLS
- The six types of actions used to address
problems.
- Obstacles to effective decision making.
- The seven step decision-making process -- A
scientific approach for choosing the best course
of action to address a problem
- Application of the seven step process to our
mine specific problems identified and
prioritized in the Problem Identification
module.
- Individual follow-up on all decisions made
and actions committed to by each supervisor.
This follow-up will involve general foremen,
superintendents, mine managers and the course
administrator.
- Exercise -- Each participant will apply the
decision-making skills to address identified
problems.
MOTIVATING PEOPLE & PERFORMANCE
- The illusive panacea
- The effect of needs and wants on behavior
- Is money the most powerful motivator
- Motivating miners with today's social value
related to work ethics and performance
- Supervisor specific motivational case
problem -- each participant will anonymously
select an engaged and a disengaged employee in
his or her work group for a discussion and the
development of a positive action plan.
One-on-one follow-up on the part of the course
administrator and appropriate mine management
personnel will enhance this exercise.
WORLD CLASS SAFETY STANDARDS & PRACTICES
- What does world class mean?
- Traditional and modern safety values
- How to achieve results based on
accountability
- Reducing citations and accidents through
effective work place examinations
- The safety profile index survey. This survey
takes the "safety temperature" of the mine and
identifies opportunities to improve safety
performance.
HOW TO DEVELOP & CONDUCT HIGHLY EFFECTIVE SAFETY
MEETINGS
- The four types of safety meetings
- The importance of safety meetings
- The five stages of an effective safety
meeting
- Using the questioning technique to enhance
meeting effectiveness
- Selling the message
- Safety meeting resources -- how and where to
find them
- Practice safety meetings will be developed
and conducted. Each meeting will be critiqued by
all participants.
ADDRESSING UNACCEPTABLE PERFORMANCE
- The different types of unacceptable
performance issues
- Attitudes versus performance
- What does engagement really mean?
- How to deal with disengaged and actively
disengaged employees
- Engaging your crew to help you address
performance problems
- The five step process for correcting
performance problems
- Practice case studies
ENHANCING YOUR TRAINING SKILLS
- What is training? Education?
- What is the learning process?
- Retention and application
- Traditional vs. modern training techniques
- Establishi8ng training goals and benchmarks
- Class project -- the development of a mine
specific training plan for implementation by
participants
EFFECTIVE COMMUNICATION SKILLS
- Exercise -- a test of your verbal
communication skills
- What types of communication occur in our
organization?
- Communication breakdowns and barriers
- Written communication -- a lost art
- The importance of effectively completing
required reports
- Listening and feedback skills
- Assignment -- Develop a list of
communication issues and problems at our mine
that we can correct
CONTROLLING COSTS
- The actual cost of supplies, materials and
parts
- The cost of labor
- How does rework affect your costs
- THE VALUE OF ONE MINUTE
- The cost of accidents and citations
- Cost reduction tools
- Cost saving cases and examples
- Cost savings project -- Each supervisor will
be required to identify and develop a cost
savings idea in his or her area of
responsibility
SUPERVISORY LEADERSHIP
- A leadership test
- What style of leader are you?
- How to recognize and develop your leadership
strengths
- Patterns of leadership
- How to capitalize on the leadership traits
of your workers
- Leadership case studies
- Exercise -- Each supervisor will be required
to assess the leadership abilities of selected
workers and develop a plan to utilize these
traits
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